What a cookie is
A cookie is a small file a website stores in your browser. We also use your browser's local storage, which works the same way for this purpose. We call both cookies here.
What we always use
These keep the site and the client area working. They do not need your consent and you cannot switch them off here.
| Name | What it does | How long | Where |
|---|---|---|---|
reside_portal | Keeps you signed in to the client area | 30 days | Cookie, on resideportugal.com and app.resideportugal.com |
rp_cookie_consent | Remembers your cookie choice (accepted or rejected) | Until you clear site data | Local storage in your browser |
theme | Remembers day or night mode | Until you clear site data | Local storage in your browser |
__cf_bm | Cloudflare bot protection | 30 minutes | Cookie, set by Cloudflare |
__stripe_mid, __stripe_sid | Stripe fraud prevention, only on the payment page | 1 year, 30 minutes | Cookie, set by Stripe |
What we use only if you accept
Analytics and ad-measurement cookies are off until you choose Accept in the cookie banner. Before you choose, the Google tag (Analytics and Ads) is already loaded in consent-denied mode: it sets no cookies and sends only requests without identifiers, which Google uses for aggregate and modelled counts. If you reject, it stays in that mode.
| Name | What it does | How long | Where |
|---|---|---|---|
_ga, _ga_* | Google Analytics 4: anonymised page counts. IP anonymisation is on. Set only after you accept. | 2 years | Cookie, set by Google |
Other tools the current site loads
These are loaded by the live site today. They are listed so that nothing is hidden. The choice in the cookie banner does not yet control the Microsoft Clarity tag. This is under review.
| Tool | What it does | Who sets it |
|---|---|---|
| Google Ads tag | Counts conversions such as starting a checkout or booking a call. The tag is loaded before you choose, in consent-denied mode: it sets no cookies and sends only requests without identifiers, which Google uses for modelled counts. Cookies are set only after you accept. No advertising profile is built. | Set by Google |
| Microsoft Clarity | Session recordings and heatmaps of how pages are used. | Set by Microsoft |
| Calendly | Loads inside the page when the booking calendar is shown: on the discovery-call page once you have accepted cookies, and otherwise only when you choose to pick a time. Calendly sets its own cookies inside the calendar. | Set by Calendly |
| Typefaces | Familjen Grotesk and IBM Plex Mono are served from our own domain. No request is made to Google Fonts. | Hosted by us, no third party |
What we do not use
No advertising profiles, no retargeting, no social-media pixels and no fingerprinting.
How to change your choice
- Clear this site's data in your browser settings and reload the page. The cookie banner appears again.
- Block or delete cookies in your browser at any time. The client area needs the sign-in cookie to work.
- Use a browser or extension that blocks trackers if you want the third-party tools above off entirely.
Contact
Questions about cookies or your data: privacy@resideportugal.com. The full data policy is in the privacy policy. The controller is BOCEAN IMMIGRATION PORTUGAL, LDA, NIPC 519043731.